Start Underwriting.One call. One complete file.
Every Formal or Informal application starts the same way: a call with our Case Management Team and your client. Book it below, complete the Start Underwriting Form as you schedule, and we take it from there.
Before you book: get each insured's own email and mobile number (a minor child uses a parent's), and schedule with your client so the time works for everyone on the call. Many fields on the form are optional. Fill in every one you can. The more specific you are, the faster underwriting moves and the fewer times we have to go back to your client.
One insured. One appointment.
Book a separate appointment for each person being insured, using that person's own information. Every email and mobile number must be unique so each insured tracks correctly in our system. The one exception: a minor child uses a parent's email and mobile number.
A separate appointment for every insured
The client, spouse, children and anyone else being insured each get their own appointment.
Their own email. Their own mobile.
Every adult insured needs their own email and mobile number. Never repeat the client's email or phone on a spouse's or adult child's appointment.
Minor child? Use a parent's email and mobile number.
Don't have it? Get it.
If you don't have an adult insured's own email and mobile number, get it before you book.
Never: the spouse's or an adult child's appointment booked with the client's email or mobile number.
Four steps. Every case.
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01Schedule
Book a separate appointment for each insured
Pick a time with our Case Management Team that works for your client. Every insured gets their own appointment with their own email and mobile number (a minor child uses a parent's). Same process for Formal and Informal applications.
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02Complete the Form
Fill out the Start Underwriting Form as you schedule
Be as specific as possible. Many fields are optional, but please be as thorough as you can.
Vague"Diabetes."Specific"Type 2 diabetes, diagnosed 2019, A1C 6.8, managed with metformin." -
03Formal Underwriting
Enter commission splits and writing numbers
List every agent on the case with their writing number. All splits must total 100%. Rules and examples are below.
Not licensed or contracted with the carrier yet? You can still start. See Licensing & Contracting below.
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04Confirm
Make sure every insured got their invite
Confirm each insured received their calendar invite and that it did not go to spam. If it did, have them mark it "Not spam" so the rest of the case emails come through.
Not licensed or contracted yet? Start now. Submit later.
For unlicensed agents and agents not contracted with the chosen carriers, contracting must be complete before the application is submitted.
- Book the case management call for each insured
- Complete the Start Underwriting Form
- Get the process started while contracting is underway
- Licensing confirmed
- Contracting with the chosen carrier confirmed
- E&O confirmed
Formal applications will not be submitted until contracting, licensing and E&O are all confirmed.
Start ContractingCommission splits. Total 100%.
Complete the commission splits on the Start Underwriting Form, including writing numbers for every agent on the case.
Zoop Benefits override
Where Zoop Benefits receives an override, enter 1.25% as the Zoop Benefits split. It helps offset the cost of case management, software and systems, and gives you access to underwriting information from the carrier.
On a larger split?
If you are on a split with Zoop Benefits that is greater than 1.25%, enter the correct split instead.
Every case adds up
You, any co-writing agents and Zoop Benefits must total exactly 100%. No more, no less.
Questions on a case? Call, text or email.
Book your case management call.
One appointment per insured, each with that person's own email and mobile number (a parent's for a minor child). Then complete the Start Underwriting Form. Be as specific as possible.
What happens next. Start to finish.
Book the case, answer our emails, and tap a button when your client decides. We handle the rest and email you at every step, with a text when we need something from you or have good news. Every step is also in your Agent Guide (PDF).
Our texts come from the agency number. To reply, call or text New Business at 619-673-9667. Put your own mobile on the form so our texts reach you.
Steps 01 and 02 happen when you book: one insured per booking, each with their own email and mobile.
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03Case started
Check your email and texts.
"Case started" arrives right away, by email and text. Make sure your client got the calendar invite and that it isn't in spam.
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04Case call
Let the call happen.
We walk through the case with your client. You don't need to join; we'll update you afterward.
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05Action needed
Answer "🚨Action needed" emails fast.
Each one lists exactly what we need. Reply to the email, or call or text.
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06Licensing · Contracting · E&O
Finish licensing, contracting and E&O.
The formal application goes in once all three are confirmed. Start at zoopbenefits.com/zoop-crew-next or email [email protected].
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07Underwriting
Help your client through underwriting.
Nudge them to finish exams, forms and medical records.
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08Offer
Review the offer.
When it's approved, we email you the offer. Go over it with your client.
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09Weekly check-in
Tap a button.
Each week the offer is out, the check-in email has buttons. Tap the one that fits once your client decides.
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10Delivery
Help with delivery.
When the policy issues, help collect the delivery items and the first premium. We email you when it's placed.
Your case, start to finish. All in one guide.
The case path at a glance, all ten steps, what each stage means, the weekly check-in buttons and a before-you-book checklist.
We help you find money you didn't know you had, then put it to work forever.
888-768-9667
[email protected]
[email protected]
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